If there’s one car brand that displays the highest quality after-sales service: it’s Porsche! It’s exclusive importer and distributor Porsche Philippines has been in the forefront of customer satisfaction in the automotive market,and after-sales service for more than two decades.

In fact, half of Porsche Philippines’ success is attributed towards services because of its motivated, experienced, Germany-trained technicians, and modern facilities equipment. How about that?

PROVIDING UNLIMITED TRAINING’S TO FILIPINOS

Following a uniform, merit-based standard, each technician from around the globe undergoes Porsche’s qualification program. This program classifies the servicemen into three levels: bronze, silver, and gold.

In the Philippines, five qualified technicians have attained Gold level,certified by Porsche AG. These seasoned individuals have met the advanced qualifications of Porsche’s international standards. Gold certification of technicians, better known as Diagnostic Specialists, is the highest rank a technician can attain, proving his or her knowledge in high-level processes.

In the entire Asia Pacific region, Porsche Philippines received the following awards during the 2018 Porsche Service Excellence Awards:  Best in After-Sales, Warranty, Marketing, Training and Customer Satisfaction for three months.

STATE-OF-THE-ART EQUIPMENT and FACILITIES 

In providing the best state-of-the-art equipment and services, Porsche Philippines offers the latest Porsche Integrated Workshop Information System (PIWIS) tester, the marque’s premiere computerized diagnostic equipment, factory-approved four-wheel alignment machine, dynamic wheel balancer, tire changerand special tools from Porsche AG.

The center has eight working bays with lifts and two diagnostic bays, all of which are used to ensure that all serviced vehicles are met with Porsche’s global standards.

A GLOBAL LUXURY SATISFACTION

The truth is: Porsche’s unprecedented After-Sales Service performance is evidenced by its numbers. Around 70-percent of all Porsche vehicles ever built are still on the road today – a true testament to the outstanding service Porsche rightfully guarantees.

More recently, Porsche garnered a record-breaking score and the highest among the luxury brands in J.D. Power U.S.A.’s Customer Service Index (CSI), a study which examines customer satisfaction across different departments such as maintenance and repair service at new vehicle dealerships. Porsche Philippines upholds the globally uniform mark of excellence that Porsche AG has established, while finding new ways to optimize diagnosis and repair process.