Honda Philippines, Inc—the country’s leading motorcycle manufacturer—assures all its customers that the company focuses on its business core in driving excellent customer service and uncompromised after-sales service and support.

“We know that customers buy motorcycles because this helps make their daily lives better. In the same way, Honda’s customer service will always be here to help our customers’ daily lives better, easier, and more comfortable as well,” said Hitoshi Ito, Assistant Vice President for Customer Service Operations of Honda Philippines, Inc.

The Japanese executive Ito credits their success to one of the essential buying experiences of a customer journey. “Aside from exclusive dealers being equipped with tools, equipment, and publications, all our mechanics are guaranteed to be well-trained and accredited. They also receive regular training both in the aspect of technical and customer service, which is an important protocol all dealers need to follow,” shares Ito. 

Meanwhile, Soichiro Honda, founder of Honda Philippines, Inc., shares that human relationships are based on trust. “It is our job to fix their motorcycles, but more than that, the true goal is to repair the customer’s heart, to make the customer’s happy,” he affirms. 

Thus, Honda’s Mechanic Skill Olympics annual competition is a testament to this vision, as it’s not only the most-awaited activity of all their dealers and mechanics, it’s also a showcase of their individual technical expertise. As a reward, the winners get to represent the country in an international competition, participated by other Honda distributors from Asia and Oceana. 

“We believe that Honda’s role in the community is not just to produce great products but also ensure that high-quality services are accessible to its customers through its aftersales program. This is the reason why Honda has always been at the forefront of the motorcycle business in the Philippines and why we have kept the loyalty of our customers over the years,” adds Cyrus Pagaran, Customer Service Manager of Honda Philippines, Inc.

“We always ensure that a purchase is supported by strong aftersales through our dealers. We want our customers to always come back to our dealers because they are delighted with the services. It’s the responsibility of Honda to make our dealers always be ready about it,” adds Noli Minor Jr, customer service manager of Honda Philippines, Inc.

To complete and provide excitement to Honda’s patrons, the company launches “Serbisyong Panalo Promo,” a campaign that runs until April 30. How can the customer avail of the promo? For every purchase of Honda genuine part, apparel, or avail a service worth PHP300, the customer will be entitled to a raffle ticket for a chance to win any of the following: Honda helmet (15 winners in NCR, Luzon, Visayas, and Mindanao) smartphones and a brand-new Honda PCX160 (one winner each for NCR, Luzon, Visayas, and Mindanao).