In just one week, the Philippine government will soon lift the enhanced community quarantine. The time it will be lifted, we will be living in a new different environment, where everything seems to be vulnerable.

As we embrace change, and so does in the automotive scene. One of them is Maxus Philippines—the local importer and distributor of one of Europe’s most recognized commercial vehicle brands.

In a statement, the company is preparing to resume its operations and move towards the “new normal” guidelines, which safeguard the health, security, and well-being of its staff and customers.

“By the time we are permitted to operate and our customers allowed to visit our dealerships once again, we will implement certain guidelines, procedures, and systems in order to ensure our readiness and guarantee the safety of our employees, business partners and customers,” said Reginald See, General Manager of Maxus Philippines.

Here are the essential health and safety guidelines that Maxus will be implementing once their dealership opened its door to the public:

No Face Mask, No Entry Policy. All customers (scheduled and walk-ins) are required to wear face-masks. The good news is—if they forget to bring one, the dealer is generous to provide one.

Thermal Scanning of body temperature. If your body temperature exceeds 37-degrees Celsius, the customer won’t be allowed to enter the dealership.

Social Distancing should be practice. It’s important to maintain social distancing at least one meter (3.3 feet) from other customers and staff.

Use of disinfectants: Alcohol and Sanitizers. All guests are required to use hand sanitizers before entering and making an exit.

After-sales services are by appointment only. Customers are advised to call their Maxus dealers first.

Meanwhile, Maxus Philippines’ dealership ensures that its operations’ staff, sales, service, and delivery crew will observe the following safety protocols in return:

  • Facilities such as customer lounge, comfort rooms, and door handles will be regularly disinfected.
  • Application of protective material to vehicles’ seats, steering wheel covers, shift knob, floor mat, and bumper covers throughout the time the vehicle is being serviced.
  • Use of disposable gloves and proper protective gear by service team throughout the entire service process, from receiving to releasing. Car keys will be sanitized before turnover to the customer.
  • Proper disposal of any used parts left in the car.
  • At the billing/invoicing, staff will wear mask and gloves and maintain proper physical distancing. Only sanitized pens will be offered to customers for their signatures, and payment cards shall be disinfected before and after transactions. Change for money payments shall be disinfected prior to handing out to customers.
  • For proper physical  distancing among staff, only 50-percent of the service workforce will report on site, while the rest will remain on a work-from-home or stay-at-home status.